Privacy Policy

This Privacy Policy explains how Diojen Tech FZ-LLC(“Ada,” “we,” “us”), registered at VUPR0809 Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, collects, uses, and protects information when you use Ada at tryada.site, the owner panel, and demos. We are the data controller for that information and we process personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

1. Scope

This policy covers the data we process to run Ada. It does notcover the content or visitor data of the websites our customers publish — for a published customer site, the customer is the controller of its visitors’ data and we act as their processor. A data-processing agreement is available to customers on request.

2. What information we collect

• Account data — your name, email, and a securely hashed password.
• Business and site content — the business information, text, and media you provide or upload.
• Lead and prospect data — contact and business details, including information we gather about a business from public sources(Google Maps, public Instagram posts, and the business’s own website) to prepare a demo.
• Payment data — handled by Stripe. We receive billing status and details but never store full card numbers.
• Communications — messages you send us.
• Technical and usage data — IP address, browser/user agent, timestamps, and limited tracking of whether our emails were opened or clicked and whether a demo was viewed. If you consent to analytics cookies, we also collect website-usage analytics through Google Analytics and interaction recordings and heatmaps through Microsoft Clarity (see our Cookie Notice).

3. How we collect it

We collect data directly from you, automatically as you use the Services (see our Cookie Notice), and — for the outbound demo flow — from publicly available sources about a business.

4. Why we process it (lawful basis)

Under the UAE PDPL we rely on: performance of our contract with you (to provide the Services); our legitimate interests (to prepare business demos, improve the product, and prevent fraud and abuse); your consent where it is required; and compliance with our legal obligations.

5. How we use it

• to generate, host, and serve your website;
• to send account, billing, and service communications;
• to take payments and manage subscriptions;
• to improve and secure Ada and prevent abuse;
• to send you marketing about Ada, where permitted (see below);
• to comply with our legal obligations.

We do not sell personal data.

6. AI processing

We use Microsoft Azure OpenAI to generate content from your inputs and publicly available information about your business. Your business content is notused to train third-party AI models; Azure OpenAI processes it under Microsoft’s enterprise data-protection terms.

7. Automated decision-making

Ada uses AI to generate website content and suggestions, but we do not make decisions producing legal or similarly significant effects about you solely by automated means. You always review and control what is published.

8. Service providers (sub-processors)

We share data only with the providers we need to run Ada, and only the minimum necessary. Each is bound by confidentiality and data-protection terms.

If you accept analytics cookies, Microsoft Clarity captures how you use and interact with our site — behavioural metrics, heatmaps, and session replays — using first- and third-party cookies and similar technologies, and shares that data with Microsoft as a processor for analytics and product improvement (we do not use it for advertising). For how Microsoft handles your data, see the Microsoft Privacy Statement. Google Analytics measures site traffic; for how Google handles your data, see the Google Privacy Policy. Both load only with your consent, which you can withdraw at any time using the Cookie settings link in the footer.

9. Demos from public information

For our outbound flow we may build a private demo site for a business using its publicly available information and email a link to it. If you are that business and would prefer we did not, email [email protected] and we will delete the lead and the demo.

10. Social logins

You register with email and password. If we offer the option to sign in through a third-party account in future, that provider would share basic profile information (such as your name and email) with us, which we would use only to create and run your account.

11. Sharing your information

Beyond the providers above, we share personal data only when required by law, to protect our rights, or as part of a business transfer (such as a merger or sale), in which case we will continue to protect it under this policy. We never sell your personal data.

12. International transfers

Some of our providers process data outside the UAE (for example in the EU or US). Where that happens, we rely on appropriate safeguards to protect your data.

13. How long we keep it

Demos expire after about seven (7) days, after which an automated job removes them. Abandoned leads and data that has reached the end of its retention period are deleted by scheduled jobs. We keep account and billing data while your account is active and for a reasonable period afterwards, then delete or anonymise it, subject to any legal obligation to retain records.

14. How we keep it safe

We protect data in transit with encryption, isolate each tenant’s data at the database level, and restrict internal access. Administrative access is separate from customer accounts and protected by two-factor authentication. No method of transmission or storage is 100% secure, but we work to protect your data using appropriate measures.

15. Data breaches

If a personal-data breach occurs that is likely to affect your rights, we will notify the relevant authority and affected users as required by the UAE PDPL.

16. Marketing communications

We may send you product news and marketing about Ada where permitted. You can opt out at any time using the unsubscribe link in those emails or by emailing [email protected]. We will still send essential service and billing messages.

17. Your privacy rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data; object to or restrict certain processing; and withdraw consent. To exercise a right, email [email protected]. You may also complain to the UAE Data Office.

18. Do-Not-Track

Some browsers send a “Do-Not-Track” signal. As there is no agreed standard for it, we do not respond to it specifically. Instead, analytics cookies load only if you accept them, and you can change or withdraw that choice at any time using the Cookie settings link in the footer (see our Cookie Notice).

19. Children

Ada is for businesses and is not directed at children. We do not knowingly collect data from anyone under 18; if we learn we have, we will delete it.

20. Reviewing, updating, or deleting your data

You can review and update most of your information from your account settings. To request a copy of your data, or to have it corrected or deleted, email [email protected] and we will respond within a reasonable time, subject to applicable law.

21. Changes and contact

We may update this policy and will revise the date above; for material changes we will give reasonable notice. Questions about this policy or your data? Email [email protected]. Diojen Tech FZ-LLC, VUPR0809 Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.